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GCC LaserPro Company FAQ's


Who is LaserPro? 

LaserPro's parent company is GCC, known as Great Computer Corporation. Our distribution/dealership name in South Africa is Gencotech Laser Marking. GCC is the world's largest manufacturer of sign plotters, laser cutters and Laser engravers.   

How long has LaserPro been in business? 

LaserPro has been in business since 1988. To succeed in today's competitive business world, we realize that a corporation must be able to build on its past experience, take hold of its present opportunities and reach out for its future vision. Therefore, on Dec. 1, 1988, GCC was founded with an objective to research and develop innovative laser cutter products, and manufacture these products to perfection. 

Where is LaserPro equipment manufactured?  


With its initial factory set up in Nan Kong, Taipei. Taiwan. Soon after moved the factory and corporate headquarters, to Hsi Chih, Taipei Hsien, Taiwan with an area of over 32,000 square feet. Recently remodeled and expanded the factory to over 70,000 square feet.

GCC uses laser tubes manufactured by both Coherent/Deos of Santa Clara, CA and Synrad of Mukilteo, WA.

What comes standard that others charge for?

The most complete family of laser engravers on the market and the most powerful software driver available. Standard and/or Unique features include: Auto Focus, Air Assist, Pass-thru Ability, True 3D Engraving, Automatic Vector Sorting, Intelligent Rubber Stamp Engraving, Multiple or single job selection, Linear Motion DC servo Control System, Upgradeable Laser Tubes, Thickest Cutting in a Single Pass and the Industry Longest Warranty.

NOTE: These are features that the others MAY HAVE but at a price, ours is included at no charge! Find out why LaserPro can confidently and boldly state,"The Best Laser Engraver EVER Made!"     

Does the LaserPro use proprietary software?


We use a driver written by our software engineers to simulate a printer driver. Your computer will not know the difference between your inkjet printer, laserjet printer or LaserPro Engraver. As far as your computer is concerned you are simply printing your graphic image/document. Your computer has no idea it is powering a state of the art, highly technoligically advanced laser engraver.  

What software can be used with the LaserPro? 

Compatible with most Windows-based software. Because we have written our own "print" driver you can use virtually any software application you so desire. Although the Windows PC world has standardized on CorelDRAW as the graphics application of choice, you can use virtually any software program you like. We highly recommend an application that is vector based to take full advantage of our Laser Engraver and all the features it offers. These applications can include; CorelDRAW, Adobe Illustrator, Macromedia Freehand, Deneba Canvas, Micrografx Designer, and of course you can also utilize various CAD programs that have 100% compatibility with the industry standard AutoCAD, such as, DesignCAD, TuboCAD, etc.            

What is the life cycle of the LaserPro laser source?

Average life is 35,000 - 45,000 hours of use.

That amounts to 8 hours a day at 100% power, 7 days a week, for 7 years if the tube only last for 20,000 hours. GCC uses laser tubes manufactured by both Coherent/Deos of Santa Clara, CA and Synrad of Mukilteo, WA.  In addition to our trust and faith in the reliablity of the tubes we utilize in our LaserPro line of laser engravers/cutters we also offer the industry's longest warranty: A full two (2) years on the laser tube.   

What other components are required to operate a LaserPro? 

Although not much is needed to operate the laser the following four (4) items are a necessity. Also keep in mind you may already have the necessary components in place.

  • Exhaust Blower ... One with sufficient CFM, at least 500 on up. The more CFM the better. This is what exhausts the vaporized material outdoors that the laser beam creates as it laser engravers/cuts.     
  • Compressor ... Such as air-brush type to attach to the standard air assist on the LaserPro line of engravers/cutters.
  • Windows-based Computer ... Necessary to run your vector based application in order to send jobs to the laser engraver/cutter
  • CorelDRAW! v11 or better ... Although you can use most well-written applications we recommend Corel as it is easy to learn, an industry standard and relatively inexpensive          

Can all LaserPro models engrave and vector cut?


From our smallest laser to our largest laser and all the models in between. We have designed our LaserPro engravers to utilize the same driver so all the capabilities you find in the software for our flagship Spirit and Mercury are utilized in the Venus up to the T500. From Rubber stamp/seal engraving, to 3D engraving, to raster engraving, to vector cutting.  

Can all LaserPro models do 3-D and rubber stamp engraving?


See above. We have written our software driver to drive all of our LaserPro family of laser engravers the same, from Rubber stamp/seal engraving, to True 3D engraving, to raster engraving, to vector cutting. Don't think that buying the desktop model limits your capabilities other than power and size. Software wise you can do the same as the Spirit or even the Mercury 

What materials can be processed by CO2 laser?

Virtually any materials except substances that are too hard or heat sensitive, such as stainless steel and polystyrene. You will need GCC's more powerful FIBER laser systems to cut stainless steel etc.  Other than that the materials the LaserPro laser engraver/cutter can etch into and/or vector cut are nearly limitless. Here is a brief list of materials that have been proven to work well (you may come up with more).

  • Acrylic    
  • Anodized Aluminum    
  • Carbide    
  • Ceramic Substrates    
  • Cloth    
  • Coated Metals    
  • Composites    
  • Delrin    
  • Fabrics    
  • Fiberglass    
  • Foam
  • Card Board
  • Glass    
  • Kevlar    
  • Laminated Plastics    
  • Leather    
  • Marble    
  • Masonite    
  • Matte Board    
  • Melamine    
  • Mylar    
  • Nylon    
  • Paper
  • Steel (Mark Only)
  • Painted Metals    
  • Plastics    
  • Polycarbonate    
  • Polyester    
  • Press board   
  • Rubber    
  • Silicon    
  • Stone    
  • Styrene    
  • Veneer    
  •  Various Woods

What is the maximum acrylic thickness than can be cut through?

Depending on model up to 1" With 87 engineers we have developed the most efficient control of a motion assembly in the entire laser industry. A 30 watt tube is still a 30 watt tube regardless of whose machine it is installed in. Yet we are the only laser engraver/cutter that can control the motion to a point that allows us to cut thicker materials than anyone elses comparable laser tube wattage. Following are examples of what our various wattage lasers can cut through in a single pass successfully.

  • 12 watts ... 1/4" (quarter inch) thick acrylic
  • 30 watts ... 1/2" (half inch) thick acrylic
  • 60 watts ... 3/4" (three quarter inch) thick acrylic     
  • 100/200 watts ... 1" (one inch) thick acrylic

Depending on the manufactured process of the acrylic these numbers can actually grow in thickness. NOTE: With out new "Enhanced Vector" mode we can now cut thicker materials than listed above. Add 1/8" to 1/4" to the above thickness to get a guideline of what our new "Enhanced Vector" is capable of producing. 

What resolution (dpi) is the LaserPro capable of? 

125 - 1000 DPI (dependent upon model). The Spirt and Spirit GLS Series are configured for 125, 250, 300, 380, 500, 600, 760, 1000 and 1500 DPI, while the Venus and Mercury Series has resolution capabilities of 200, 250, 300, 500, 600 and 1000 You must always factor in the material being used, the time increase to engrave at 500 DPI (default) as opposed to 1000 DPI most often is not justified.

This increase in resolution will significantly increase your engraving time and may not be visibly noticeable on most materials. Trial and error are the only way to determine the lowest resolution to produce the most acceptable results at the fastest speed. Just remember,

"Time is Money", so the faster you finish a project the more you make per project.  


What is the main purpose of air assist & air compressor?

Better engraving & cutting effect. The air assist kit is a standard component that comes with the LaserPro family of laser engravers/cutters. In conjunction with optional air compressor, the air assist can provides a much better engraving & cutting effect, as it will blow away vaporized particles and prevent fire due to overheating.   

What does the cutting table do? 

The cutting table, also known as a honeycomb table, is especially useful for vector cutting applications/projects. The space between materials and working table, gaped by the cutting table, allows heat and smoke to be disbursed and vented out which may otherwise cause a bad cutting effect. It basically lifts the material being vector cut from the table so the laser beam will not reflect back into the bottom of the material off the table.  

What is the Rotary Attachment’s working boundary? 

The maximum diameter and length of the to-be-engraved object is 6.5" (165mm) and 17.75"(450mm) respectively. Its maximum weight should not exceed 15.5lbs (7kg).            

What is recommended for maintaining the LaserPro?

Maintaining the LaserPro is extremely simple and only takes a few minutes a day. Regular cleaning of the railings to allow rollers to move smoothly, belts to ensure no particles obstruct the belts alignment and optics (mirrors and lenses) kept clean and spotless are all that is required to keep your LaserPro running at peak performance.        

What is the difference between stepper motors and servo control? 

Stepper motors basically mean a motor that moves x amount of steps per inch. In other words assuming 400 steps equals an inch then the motor literally must produce 400 clicks to move an inch. So when a laser engraver that is stepper controlled is told to move down 1 inch and left 1 inch from home position it is basically going to click 400 times down and 400 times to the left from its home location.

NOTE: It must be at home position for this to happen accurately. Servo control basically means a motor that moves to a specific coordinate. In other words when your computer tells our servo controlled LaserPro engravers/cutters to move 1 inch down and 1 inch over from home position the control unit goes exactly there based on a coordinate location, i.e., x=1000/y=1000, irregardless of where the laser engraver head is currently located. In a nutshell if you move/bump/nudge a stepper driven laser engraver you have ruined your engraving material and must start from scratch. With our servo controlled laser engraving technology you can literally begin anywhere you want on the table, pause your current job and move the head to check your work and when you resume the laser always knows exactly where it is so it will always begin at the correct location and always knows where it was so as to continue on where it left off. A far superior technology.   

What is the difference between Raster and Vector?

Raster images are composed of dots & Vector images are composes of lines. Raster, or bitmapped, graphics produce images as grids of individually defined pixels Vector graphics produce images using mathematically generated points, lines, and shapes. The clean lines and smooth curves of vector graphics make them an obvious choice for logos, drawings, and other artwork that will appear in print, particularly with lasers. Also, the use of mathematical equations enables vector graphics to be scaled and manipulated repeatedly to virtually any size without distortion.